Joinedapp

FAQ

What are chatbots

Chatbots are text-based communication channels that utilize AI and deep-learning technologies to automated, improve & personalize customer support and engagement functions.

What is AI (Artificial Intelligence)

Artificial Intelligence (AI), in simple words, is software designed to make intelligent decisions or accurate predictions using a knowledgebase or historical data.

What is Conversational Commerce?

Conversational Commerce is an AI-powered technology platform that facilitates eCommerce and online transactions via chat on messaging apps and voice enabled devices.

What do I need to do to get started with Conversational Commerce?

Direct to Consumer (D2C) brands or online-retailers that use social media platforms for promotions and customer acquisition are great candidates for deploying a Conversational Commerce solution.

What can Joinedapp do for my brand?

Joinedapp solution enables your brand to utilize messaging apps and social media platforms to acquire customers (sell products & services) and grow.

Can I deploy your solution globally?

Our plug-n-play solution is scalable and can be deployed globally in record times.

How is Joinedapp different from other chatbot companies

There are many chatbot solutions that automate customer support functions. Joinedapp is the only company that provides a comprehensive, end-to-end Conversational Commerce solution. Our solution offering includes customer support & eCommerce chatbot, engagement flows and botskills, conversion on social media & messaging apps, and marketing & business analytics dashboard.

What does the implementation of Joinedapp involve?

The implementation is simple three step process. Step one - Integration with your shopping cart (Content Management Solution-CMS), payment gateway and social media messaging apps using API access. Step two - Customer Support FAQ Chatbot training and implementation, step three A/B testing and social media audit.

Do I need to make a big investment upfront to deploy AI Chatbots?

If you use any of the existing CMS platforms we work with, you don't need to make any upfront investment. If you use a proprietary CMS platform than there will be an implementation fee that is assessed on a case by case.

What CRM systems does your AI solution work with?

Joinedapp currently has integration for Salesforce and Zendesk

What CMS systems does your AI solution work with?

Joinedapp currently has integration for Magento, Shopify, WooCommerce, 3DCart, Etsy, among others.

What payment systems does Joinedapp work with?

We currently have integration with Ingenico, Braintree, PayPal, Apple Pay, Stripe and Square, among others.