Business address: 2627 Hanover St, Palo Alto, CA 94304
Phone number: (650) 200-3287
2. Definitions and Construction.
3. Information We Collect.
We collect information in two ways, directly from your input into the Hosted Services, and automatically through the Hosted Services.
3.1 Information Provided By You. We may collect and store any personal information you enter on our website or provide to us in some other manner. This includes identifying information, such as name, address, email address, and telephone number, and, if you transact business with us, financial information such as your payment method (valid credit card number, type, expiration date or other financial information). It may also include metadata concerning files included in the information submitted to us. If you use the Hosted Services to upload and manipulate information about your business, this will include that information, for example product descriptions and prices and chatbot scripts. If you contact us for support, we will keep an internal record of what support was given. From time-to-time, we may provide you with the opportunity to participate in contests or surveys. If you choose to participate, we may request certain personal information from you. Participation in these contests or surveys is completely voluntary and you therefore have a choice whether or not to disclose the requested information. The requested information typically includes contact information (such as name and address), and demographic information (such as zip code).
3.2 Information Collected Automatically.
(a) We collect non-personally identifiable information automatically for the primary purpose of customizing the Hosted Services, understanding how they are used, and preventing misuse. For example, when you use access the Hosted Services, we automatically record information from your device, its software, and your activity using the Hosted Services. This may include, but is not limited to the date and time of your access to the Hosted Services, your device's internet protocol (" IP") address, browser type, the web page visited before you came to our website, geographical information, identification numbers associated with your devices, your mobile carrier, date and time stamps associated with transactions, system configuration information, metadata concerning files included in the information submitted to us, and other interactions with the Hosted Services.
(b) Some devices allow applications to access real-time location-based information (for example, GPS or sensor data from your device that may provide information on nearby Wi-Fi access points and cell towers). In addition, some of the information we collect from you, for example IP address, can sometimes be used to approximate a device's location. Finally, some browsers share your location information (either the location registered with your account or gleaned from other geo-location methods) with sites you visit and we may obtain location information about you in this way. If you do not wish us to receive this information, please configure your devices and browsers not to share it. If you do not provide certain geographical information, however, you may not be able to use all aspects of the Hosted Services.
(d) We use Local Storage Objects (" LSOs") such as HTML5 or Flash to store content information and preferences. Third parties with whom we partner to provide certain features on our site may use LSOs such as HTML 5 or Flash to collect and store information. Various browsers may offer their own management tools for removing HTML5 LSOs.
4. Use of your Information.
4.2 Payment Information. We use credit card and other personally identifiable information (such as PayPal email addresses) you submit to us on the Hosted Services, and other information that we collect, as required, to process payments you make through the Hosted Services through our payment processor intermediaries. We do not store credit card or other payment method information. Our third-party payment processors have the sole and complete responsibility for the storage of credit card and payment information. We may also share personally identifiable information with our payment processor intermediaries for risk management and fraud prevention.
5. Sharing or Disclosing your Information.
(i) When you click-through on Third-Party offers featured on the Hosted Services, we may share personal information with the Third Party with which we partner to offer you the applicable products or services. When you elect to engage in a particular Third Party's offer or program, you authorize us to provide your email address and other information to that Third Party. To opt-out of some cookies that may be set by Third Party data partners, please go to http://www.aboutads.info/choices. We may share your information with a Third‑Party application or a Third-Party merchant services provider or other reseller with your consent, for example when you choose to access the Hosted Services through such an application or are provided with access to the Hosted Services through such a Third-Party merchant services firm.
(ii) The Hosted Services may include, from time to time, social media features, such as Facebook and Twitter buttons and widgets, such as "share" buttons or interactive mini-programs that run on our site. These features may collect your IP address, which page you are visiting on our website, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a Third Party or hosted directly on the Hosted Services.
(iv) Your interactions with Third Parties through the Hosted Services are governed by the privacy policies, if any, of those Third Parties. We are not responsible for what those Third Parties do with your information. So you should make sure you trust those Third Parties and that they have privacy policies acceptable to you.
5.2 Other Information. Automatically collected non-personally identifiable information may be aggregated and disclosed without restriction. We may share aggregated, non-personally identifiable information publicly. For example, we may share information publicly to show trends about the general use of the Service with the press, in our marketing materials or with our business partners. We may collate or connect non-personally identifiable information with your personal information, in which case the resulting personally identifiable information will be treated as personal information.
5.3 Other Disclosures.
6. Accessing Your Information; Your Choices.
6.2 You can choose not to provide us with certain information, but that may result in you being unable to use certain features of the Hosted Services because that information may be required in order for you to register as a customer, purchase Hosted Services, obtain customer support, or initiate other transactions.
6.3 When you register for the Hosted Services, you consent to receive email messages from us. You may modify this consent later by visiting the personal profile page associated with your account. At any time you can choose to no longer receive commercial or promotional emails from us by visiting the personal profile page associated with your account. You also will be given the opportunity, in any commercial email that we send to you, to opt out of receiving such messages in the future. It may take up to 10 days for us to process an opt-out request. We may send you transactional and relationship emails, such as service announcements, administrative notices, and surveys, without offering you the opportunity to opt out of receiving them. Please note that changing information in your account, or otherwise opting out of receipt of promotional email communications, will only affect future activities or communications from us . If we have already provided your information to a Third Party before you have changed your preferences or updated your information, you may have to change your preferences directly with that Third Party.
6.4 Our mobile applications may also deliver notifications to your phone or mobile device. You can disable these notifications by visiting the personal profile page associated with your account, accessing the notification settings menu on your device, or by deleting the relevant application.
7.2 California Civil Code Section 1798.83, known as the "Shine The Light" law, permits our customers who are California residents to request and obtain from us a list of what personal information (if any) we disclosed to third parties for direct marketing purposes in the preceding calendar year and the names and addresses of those third parties. Requests may be made only once a year and are free of charge. Under Section 1798.83, we currently do not share any personal information with third parties for their direct marketing purposes..
8. EEA and Switzerland. If you reside in the European Economic Area (" EEA") or Switzerland, this Section 7 governs our collection and Processing of your Personal Data.
8.2 We may use Personal Data that we collect about you to deliver the Hosted Services, and manage the Hosted Services and our business. We only conduct these activities in a lawful manner. The lawful basis we rely on is detailed in the table below.
|Lawful Basis||Example Uses|
|Legitimate Interest (we have a legitimate business interest to offer you the best service possible)||Perform research and analysis about your use of, or interest in, our products, services, or contentRecommend product upgradesPerform mobile application analytics|
|User's Consent||Communicate with you by email, postal mail, telephone and/or mobile devices about products or services that may be of interest to you either from us or Third Parties.Perform functions as otherwise described to you at the time of collection|
|Anonymized Data (automatically collected non-personally identifiable information may be aggregated and disclosed without restriction)||We may share aggregated, non-personally identifiable information publicly. For example, we may share information publicly to show trends about the general use of the Hosted Services with the press, in our marketing materials or with our business partners. We may collate or connect non-personally identifiable information with your Personal Data, in which case the resulting personally identifiable information will be treated as Personal Data.|
8.3 You have the right to exercise additional rights available to you under Applicable Law, including:
(a) Right to Access. You reserve the right to obtain information regarding the Processing of your Personal Data and access to the Personal Data which we hold about you.
(b) Right of Erasure. You can request that we erase your Personal Data in certain circumstances. Please note, however, that we may need to retain certain information for record keeping purposes, to complete transactions or to comply with our legal obligations, among other things.
(c) Right to Object to Processing. You have the right to request that we stop Processing your Personal Data and/or to stop sending you marketing communications.
(d) Right to Restrict Processing. You have the right to request that we restrict Processing of your Personal Data in certain circumstances, for example, where you believe that the Personal Data we hold about you is inaccurate or unlawfully held.
(e) Right to Data Portability. Upon your request you will be provided with the Personal Data we hold about you in a structured, machine readable and commonly used format.
If you would like to exercise any of the above rights, please contact our privacy support team (see our contact details in Section 11). We will consider your request in accordance with Applicable Law. To protect your privacy and security, we may take steps to verify your identity before complying with the request.
8.4 You also have the right to complain to a data protection authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority.
9. Location of Data Storage; Security.
Information collected from you may be stored and Processed in the EEA, Switzerland, the United States or any other country in which we or our service providers maintain facilities. By using the Hosted Services, you agree to any such transfer of information outside of your country. Such countries may have laws which are different, and potentially not as protective, as the laws of your own country. Whenever we share Personal Data originating in the EEA or Switzerland we will rely on suitable safeguards. If you reside in the EEA, Switzerland or other regions with law governing data collection and use, please note that you are agreeing to the transfer of your Personal Data to the United States and other jurisdictions in which we operate. We use reasonable methods, consistent with industry practices, to protect the confidentiality of your information, including administrative, physical and technical methods. Information you submit to or receive from our Service is sent using an encrypted TLS (SSL) connection. No method of transmission over the internet is completely secure and no method of protecting information is completely secure. Therefore we cannot and do not guarantee the security of your information.
10. Our Policy Toward Children.
12. Contacting Us.
13. Notice to Authorized Users.
The Hosted Services are intended for use by businesses that are our customers. Where the Hosted Services are made available to an Authorized User through our customer (e.g. an employer), our customer is the administrator of the Hosted Services and is responsible for the accounts and/or Hosted Services over which it has control. Authorized Users should direct data privacy questions to their administrators, as their use of the Hosted Services is subject to that business's policies.
" Controller" means the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the Processing of Personal Data
" EU Representative" means a natural or legal person established in the European Union who, designated by the Controller or Processor in writing, represents the Controller or Processor with regard to their respective data Processing obligations.
" Personal Data" means any information relating to an identified or identifiable natural person (" Data Subject").
" Processing" means any operation or set of operations which are performed on Personal Data or on sets of Personal Data, whether or not by automated means.
" Processor" means a natural or legal person, public authority, agency or other body which Processes Personal Data on behalf of the Controller;
" Staff" means any natural person or legal entity employed or contracted by us (including, but not limited to employees, interns, contract employees, consultants and volunteers).
" Third Party" means a natural or legal person, public authority, agency or body other than the Data Subject, Controller, Processor and persons who, under the direct authority of the Controller or Processor, are authorized to Process Personal Data.